Turnaround Time (TAT) for all Made-to-Order items is 10-15 business days.
TAT for Ready-to-Ship items is 2-4 business days.
TAT is time alloted to make and process your item(s). TAT is separate from shipping time. Choosing priority or overnight shipping options DOES NOT rush the processing time. It simply allows for the currier to deliver faster to your door after the processing time occurs.
TAT time does not include weekends or holidays.
The Busy Mama Co. is not responsible for packages once they have been dropped off with the carrier. If your package was lost, stolen, damaged, etc. please contact the carrier to file a claim.
The Busy Mama Co. will not refund, remake, or credit your account for any orders lost or damaged by the mail carrier.
All orders are shipped via USPS or UPS, and shipping times vary depending on the carriers and whether they are operating at full capacity.
Orders are sent to the shipping address entered on the order form. Please make sure that the address you entered is complete and accurate. The Busy Mama Co. is not responsible for packages not delivered due to incorrect shipping addresses.
If items return to us due to an incorrect address, the buyer is responsible for paying shipping to have it shipped again to a correct address.
Please understand that carriers often experience high volumes of parcels and delays do happen. The Busy Mama Co. is not responsible for these delays.
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